How It Works

Getting quality healthcare has never been easier. TruMD connects you with HPCSA and EMDC-registered doctors through secure online consultations, providing expert medical advice, prescriptions, and ongoing support—all from the comfort of your home. Accessible, affordable, and hassle-free healthcare is just a few clicks away.

Home | How it works

Step 1: Download & Register on the App

Start by downloading the TruMD app from the App Store or Google Play. Register your account to securely access telemedicine services anytime, anywhere.

Step 2: Log In

Complete your profile by adding your personal information and medical history. This helps doctors provide tailored healthcare and advice and ensures a seamless consultation process.

Step 3: Consult Online

Join a secure video call or chat with a doctor to discuss your symptoms, receive a diagnosis, get expert medical advice and/or referrals to a specialist or hospital—all from the comfort of your home.

Step 4: Receive a Prescription and Medical certificate

If needed, your doctor will issue a digital script, which you can use at your preferred pharmacy. TruMD also offers follow-up consultations and ongoing medical guidance to support your long-term health.

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Affordable Healthcare

Our Packages

TruMD offers an easy payment method to ensure accessible healthcare for everyone. Patients can pay securely using Mobile Money (MoMo) payments. Our seamless payment process ensures a hassle-free experience, allowing you to focus on your health without financial stress.

Unlimited Access

SLZ 99

/ Per Month

Monthly Unlimited Doctor's Consultations
Doctor's Prescription
Medical Certificate/Sick Note
No Appointment needed
Inhouse Full Time Doctors
Referral to Labs, X-rays and Specialists
Inhouse Full Time Clinical Support
Virtual Clinic Check-Ups
Monday - Friday (08h00-18h00)
Saturday & Sunday (08h00-13h00)

Once-off Consultation

SLZ 150

/ Once-off

Once-off Doctor's Consultation
Doctor's Prescription
Medical Certificate/Sick Note
No Appointment needed
Inhouse Full Time Doctors
Referral to Labs, X-rays and Specialists
Inhouse Full Time Clinical Support
Virtual Clinic Check-Up
Monday - Friday (08h00-18h00)
Saturday & Sunday (08h00-13h00)

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Have questions?

Frequently Asked Questions

1. What is telemedicine consultation?

A telemedicine consultation is a healthcare service that enables patients to consult with qualified and registered medical practitioners remotely. Consultations are conducted through secure digital channels such as video calls, voice calls, or encrypted messaging platforms, allowing patients to receive professional medical advice without the need to visit a physical healthcare facility.

2. Are remote consultations safe?

Yes. TruMD uses secure, encrypted communication platforms and adheres to strict data protection and privacy regulations to ensure that all patient information remains confidential and protected at all times.

3. What medical conditions can be addressed through a virtual consultation?

Virtual consultations can assist with a wide range of non-emergency medical concerns,
including but not limited to:

Cold and flu symptoms
Allergies
Skin conditions
Minor injuries
Medication management
Mental health concerns
Follow-ups and chronic condition management

If a condition requires physical examination or specialised testing, the healthcare provider may recommend an in-person consultation.

4. What device do I need for a virtual consultation?

To participate in a virtual consultation, you will need a device equipped with a camera and microphone, such as a smartphone, tablet, or computer, along with a stable internet connection.

5. Can I use my medical aid for virtual consultations?

Many medical insurance providers and healthcare plans now include coverage for virtual consultations. However, coverage may vary depending on your specific medical aid provider and policy terms. Patients are advised to confirm benefits directly with their insurer.

6. What if I experience technical difficulties or do not have internet access?

If you encounter technical challenges or require assistance accessing the TruMD platform, you may contact the TruMD Eswatini support team at:

Email: service@trumd.co.za

Our team will assist you promptly in resolving the issue and ensuring you are able to access
the service.

7. Can I receive a prescription or medical certificate during a virtual consultation?

Yes. Depending on the medical assessment and the nature of your condition, the healthcare practitioner may issue a prescription or medical certificate during the virtual consultation. However, certain medications or treatments may require an in-person examination or additional diagnostic testing before they can be prescribed.

8. How can doctors register with TruMD Eswatini?

Medical practitioners who wish to join the TruMD platform can submit their Curriculum Vitae (CV) and registration request via email to:
service@trumd.co.za

Our team will review the submission and provide further guidance to the practitioner
onboarding process.